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How To Perform Mobile Money Pin Reset By Yourself

Have you forgotten your mobile money pin code or mistakenly blocked it? You can actually perform a mobile money pin reset without calling the MTN call center.

I will guide you in this article with a step by step guide to reset your mobile money pin without calling MTN.

How To Perform The Mobile Money Pin Reset

This option is not only limited to MTN Mobile Money(MOMO) however, what I am writing here is strictly for MTN MOMO.

Before you can reset your own mobile money pin, you must first register a number before you can perform the reset.

Read also: How To Buy Data On MTN Turbonet or FTTX

How To Register Mobile Money Pin Recovery Number

  1. Dial *170# and select Option 6 (My Wallet)
  2. Select Option 5 (Change & Reset Pin)
  3. Select Option 2 (Reset Pin)
  4. Select Option 1 (Self Pin Reset)
  5. Select Option 1 (Add Recovery Contact)
  6. Now type any number that you own. It could be any other network but it should be an active number and not the same number you are resetting the pin code on.
  7. Enter your current Mobile Money pin code to confirm
  8. Enter OTP (One Time Password) which is a code that will be sent to the number you entered so you will have to check your other number to confirm the code.

The Procedure to perform the reset

Before you can reset your mobile money pin code, you must first add a recovery number first if not, you will not be able to reset it.

  1. Dial *170# and select Option 6 (My Wallet)
  2. Select Option 5 (Change & Reset Pin)
  3. Select Option 2 (Reset Pin)
  4. Select Option 1 (Self Pin Reset)
  5. Select Option 1 (Add Recovery Contact)
  6. Select Option 4 (Reset Pin) A temporary password will be sent to your recovery number.
  7. Input the temporary password
  8. Now input four digit new numbers you would like to use as your pin code and repeat

Note: You can;t use the same code you have used before.

The above procedure is a way to perform a self pin reset without contacting the customer service center on MTN. If you have any questions or suggestions, you can leave a comment below and I will reply in no time.

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